Reviews

To the Administration at Rossmoor: 5/5 stars. Clean and well-managed facility. Just a word about your very excellent employee Aileen, a CNA on 3rd floor working primarily days. This is my 2nd time at Rossmoor. She has taken care of me each time and i have found her to be totally competent, caring, knowledgeable and experienced. She uses her delightful demeanor to put patients at ease even if performing unpleasant and distasteful tasks. Rossmoor must trust her as well as she is frequently chosen to train new CNA because of her calm and complete knowledge of her job. Aileen is an excellent representation of Rossmoor. I hope you let her know of your appreciation of her. Also to my regular nurses, Princess and Caden. Thank you for being patient with me. I appreciate it very much. Sincerely, Jane Ayalin Rm 312

CNA Miraflor is very efficient, caring and she makes you feel secure and she have a loving personality under all that. Rossmoor post acute is the best facility that I have been the most. The room is clean and my family always come to visit because of the environment.

I highly recommend Rossmore postacute because it is truly the best place for everyone the facilities clean, and the front desktop and nurses are all wonderful throughout the day. Every nurse CNA physical therapist in the rehab department provides excellent care being here has given me the absolute best experience a special mansion goes to Ruben, Brianna, Jen, Christopher, and Ava for helping me schedule all of my appointments.

Profesional staff , outstanding custodia service

I do have very good experience in Rossmoor post acute. I appreciate the services of all the staff and I feel so lucky to have the service. In the future I would recommend this place to my friends. Bindia, Nadia and Erica, Tiffany and Adam from rehab and many others are compassionate!

I’m getting good care and sensitive to my personal needs. Helpful PT and OT. They’ve been terrific, better than I expected. some concerns with pharmaceutical response. The nurses are the best. Good room and I am very well rested. Everything has been very good and I absolutely recommend the facility. I’ve been in 3 different ones and I didn’t get the quality of care that I have here

Our family’s experience with this facility was deeply concerning. A loved one was admitted for skilled nursing and rehabilitation following a hospitalization. During the short stay, our family became concerned about several aspects of the care provided, including fall prevention, mobility assistance, response to complaints of feeling sick and being in pain, and delays in diagnostic testing. When we arrived to visit, we found our loved one sitting in a wheelchair in the hallway near the nursing station. We were immediately told that they were sick and did not feel well. Our loved one was extremely weak and unable to independently hold up their legs, yet the wheelchair did not have leg rests. When staff attempted to return our loved one to the room, they asked that the legs be held up while the wheelchair was being pushed. Our loved one physically could not do so. We had to ask staff to locate the appropriate leg rests, and a family member ultimately had to point out that they were being attached incorrectly. We were told our loved one had been brought near the nursing station because of attempts to get out of bed. That made us question what fall-prevention measures were in place. When we asked about an alarm-equipped bed, we were told one would have to be ordered. When we asked what could be done in the meantime, we were told a floor mat was available, but staff then had to locate one. We also had serious concerns about the response to the changing medical condition. It took more than 24 hours for a chest X-ray to be obtained, and our family repeatedly advocated for the imaging and bloodwork to be made STAT. When a mobile phlebotomist eventually arrived, the blood specimen could not be obtained. What was particularly troubling was that we observed a noticeable increase in activity around our loved one’s care only after our family had a direct and serious conversation with staff about what we had witnessed. Our loved one’s condition ultimately deteriorated and required transfer back to the hospital. We understand that skilled nursing facilities care for medically complex patients and that a hospital transfer does not, by itself, mean something was done wrong. Our concern is about what our family personally observed leading up to that transfer: significant weakness, complaints of feeling sick, the wheelchair safety issue, the apparent lack of readily available fall-prevention measures, delays in diagnostic testing, and the amount of family advocacy it took to get attention to these concerns. Families entrust facilities with people they love during some of their most vulnerable moments. Based on our experience, we strongly encourage families with a loved one in skilled nursing care to be present, ask questions, understand the care plan, and advocate closely when something does not seem right. We believe families considering this facility deserve to know about our experience when making decisions about the care of someone they love.

As a patient here, I really enjoyed my healing stay. I wasn’t supposed to come here but I’m glad I did. I met and made some wonderful friends among the other patients and staff. I really enjoyed my room. All the staff were great to me, from the nurses, CNAs, and activity gals; they were all very attentive. The food was a hit or miss but Daniel, the kitchen manager, came to talk to me about how he can make it better for me. I really loved all the activities I was doing, especially the mosaics and bingo. Haley also invited me to social dining, and it was great! Last but not least, the rehab team made sure I mastered my stairs so when I go home, I’ll be okay and also the bicycle was fun. I appreciate how everything went during my stay, thank you RPA.

Completely neglected my loved one. No pt. No meds on time. She even wrote notes about how alone and neglected she felt and how she wanted to sue them when she got out. But unfortunately she never made it out. It also have a major virus outbreak, they shouldnt have ever let anyone come in during a major out break

Staff was welcoming, attentive , responsive and thoroughly professional in caring for my wife. They were always ready to respond to any special needs and the occupational and physical therapy were first rate. We couldn’t be more pleased with the nearly four-week experience at Rossmoor Post Acute.

We brought my mother-in-law here on our dime 🪙 for recovery from a vascular issue. The reviews were pretty good and it was semi-affordable. Well good news was my wife’s 93 year old mother is enjoying her treatment by the staff and the food. Her mood has really improved. So far we’re very pleased after va 4-days.

As an RN attempting to contact them this is ridiculous. 2 days of calling. 2nd day waiting for 20 minutes just to get a voice mail. Just horrendous.

If i could give zero stars i would!! This place is horrible My sister was on hospice for endstage cancer at rossmoor post accute, the nursing staff left my sister laying in her own filth for over 7 hours, they didn’t give her pain management until I went to visit, she had a high temperature, I had to fight like hell just to get her Tylenol. I ultimately eneded up calling the hospice nurse and reporting several instances of neglect on rossmoors part, after over an hour of yelling and making a scene, she finally received the proper medication to keep her comfortable. I will tell you this, if your loved one is unable to speak up for themselves, the staff at this place will leave them to suffer silently and not even pretend to care.

Update: 5.20.26 My father was diagnosed with “failure to thrive” by his doctor after leaving your facility. On top of that, his repeated complaints about being lightheaded were ignored, when in fact they were related to a serious heart condition that ultimately required a heart monitor to be implanted in his chest. So yes, I called your facility multiple times trying to address these concerns, all to no avail. I am extremely frustrated with the experience my family has had here. Communication has been nonexistent—calls go unanswered, and getting any kind of update about my dad’s condition or care has been unnecessarily difficult. It feels like we are being ignored when all we want is basic information and transparency. On top of that, it’s unclear why my dad continues to be kept here. We have not been given clear explanations or timelines, which only adds to the stress and confusion. Families deserve to be part of the conversation, not left in the dark. Overall, this situation has caused a lot of unnecessary anxiety. I strongly urge the facility to improve communication, responsiveness, and clarity around patient care decisions.

I’m treated as a queen at Rossmoor Post acute. All the nurses are wonderful and nice. They quickly check in me and make sure my needs are always met. I will recommend this place to anyone’s that needs rehab.And how the place is Immaculate.

Thank you to all the staff – they are very kind, very attentive. Rehab dept, nursing dept, housekeeping dept and dietary are all great. I can tell they love their job. If I need to be at a skilled nursing facility again, I’d come back here.

All the staff here in Rossmoor are great, they are there when you need them and they check on me often to make sure I’m doing ok. I appreciate all the hard work they do for their patients. Staff have great personality. Eva and Francis are part of the wound care team and they make sure my incision is healing well. High five for them all!

MJ, my cna,has been absolutely terrific in my care. She also seems to enjoy the work she does.

Rossmoor post acute has taken wonderful care of me. All the staff and departments have been wonderful. A special thanks to MJ for my every day care, helping me shave, and making me feel better. Eva has a cheerful attitude and is always helpful, she makes my day bright! Alka, my PT is very professional and has been a great help. Austin has been very helpful with making me walk again, now I am progressing well. Maddie my OT is very professional, understanding, and patient.

My father was at this facility for approximately 2 1/2 months. He received excellent care during that time. There were always plenty of staff on hand to help with any requests or questions we had. They truly care about their residents and strive to give them quality care that helps guide them back to health. It became a home away from home. I would recommend this rehab facility to anyone looking for a place for their loved one.

Title: A Truly Compassionate 5-Star Facility for Long-Term Recovery My mother was recently discharged from Rossmoor Post Acute after a 100-day stay following hip surgery due to a car accident. While many people only experience SNFs for a short period (10-20 days), staying here for over three months gave us a deep and thorough perspective on the quality of care they provide. I can confidently say this facility is exceptional. The Staff: Professionalism with a Heart The recovery process was successful largely thanks to the incredible team. I want to personally thank: Dr. Patel for his expert medical guidance. Nadia and Brianna for their dedicated and compassionate daily care. Lisa and Lorna at the front desk for their warm welcomes and help with every visit. Eunice (Accounting) and Hana (Admin) for making the administrative side of things seamless. Shiba (Social Worker) for her constant support and communication. Nikki (Medical Record Office) for being so incredibly kind and patient, even with my smallest questions. I also want to thank the cleaning crew and the dining staff who serve meals; everyone was consistently kind and respectful to my mother. I only wish I could remember every single person’s name who helped her get back on her feet. Addressing the “Response Time” Concerns I’ve seen some reviews complaining about staff not responding “instantly.” From my 100-day observation, I’ve learned that any delay isn’t due to laziness; it’s because the staff is diligently attending to other patients’ needs. Whenever there was a truly urgent situation, they handled it with speed and priority. Their ability to balance multiple patients’ needs is actually quite impressive. The Recovery Program The medication management was flawless, and the Physical Therapy (PT) program was top-notch. My mother has recovered significantly, and I am so grateful for the meticulous attention they paid to her multiple prescriptions and therapy goals. Final Thoughts Rossmoor PA has left a lasting, positive impression on my family. If you are looking for a place where your loved one will be treated with genuine kindness and professional excellence, I highly recommend this facility. Thank you, Rossmoor PA, for turning a difficult recovery into a hopeful experience!

Everyone has treated me with the best of care especially Aileen ( CNA ) Excellent work with a heart. Overall, my experience has been very pleasant. Thank you.